Policy Statement


Established March 3, 2019

This website is owned and operated by Pacific Natural Veterinary Products, located at 2149 Cascade Ave, Suite #106A, Hood River, OR, 97031, USA, or its affiliates.

This privacy policy establishes what information we collect about you, how we use, maintain and disclose it, and the choices you have with respect to it. Unless indicated otherwise, this policy applies only to personal information collected through the Web sites, microsites, or mobile sites of Pacific Natural Veterinary Products where this policy is displayed or linked by us (“our” or this “Site”). 

Pacific Natural Veterinary Products abides by any and all rules and regulations set forth by the FDA to ensure that regulated products are safe and effective. If person(s) are unsure of any reactions, please consult with your veterinarian with any questions or concerns prior to giving your dog any Pacific Natural Veterinary Products product. 


Information collected directly from you: 

We collect personal information that you provide to us, including your name and email address.

Information collected automatically: 

When you visit our site, we may automatically collect information related to how you got to it, such as browser type and version, service-provider identification, IP address, our site from which you came, and our site to which you navigate after leaving this Site. This information is largely anonymous, as it does not contain your name, address, phone number, email address or other information that directly identifies you. However, we may associate this information with your personal information if you provide it.


We collect information from you when you visit our Site, subscribe to a newsletter or enter information on our Site.


We may use the information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To send periodic emails regarding your order or other products and services.


We may provide your information to third parties who provide services to us or on our behalf, such as:

Third Party Service Providers: 

We use third-party vendors to help handle parts of our business because of their expertise, resources, or scale. We may use third parties to help us provide support to the internal operations of our site (i.e, hosting and designing our Site, sending out email updates about our site, or removing repetitive information from our user lists). They help us do things like monitor site activity and provide analysis of website use, and provide consulting services. These service providers may have access to personal information in order to provide these support services such as analyzing site data, but when this occurs, we implement reasonable contractual and technical protections to limit their use of that information to help us provide the service. 

Law Enforcement: 

We may disclose specific information about our Site visitors if we have a good-faith belief that it’s necessary or authorized under the law to protect our customers, the public, or our business.

Sale, acquisition, or merger: 

In the event we sell or transfer all or a portion of our business assets, including a brand or line of business, or acquire another business entity or are involved in a corporate reorganization or other change of control, consumer information may be shared and may be one of the business assets that is transferred as part of the transaction. 

Nothing in this policy restricts our ability to share aggregated or anonymized information that does not directly identify you.

How do I withdraw my consent? 

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at: pacificnaturalveterinary@charter.net or mailing us at: Pacific Natural Veterinary Products 2149 Cascade Ave, Suite #106A, Hood River, OR, 97031, USA.


Do we use cookies? 

Yes, we use cookies to: 

  • Understand and save your preferences for future visits.
  • Keep track of advertisements.
  • Aggregate data about site traffic and site interactions in order to offer you better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. Look at your browser’s Help Menu to learn the correct way to modify your cookies.

We also use cookies and Google Analytics to improve your experience with our Site.  Google Analytics is a web analysis services provided by Google.  Google utilizes the data collected from our Site, through cookies and similar technology, to track and examine the use of our site, to prepare reports on these activities, and share them with us.  We use these cookies and Google Analytics information to improve the delivery and performance of our Site by: 

  • Better understanding how you use our Site;
  • Detecting and defending against fraud and other security risks; and
  • Better presentation of advertisements, products, and/or services of interest to you. 

To learn about how to opt-out of Google Analytics, please visit http://tools.Google.com/dlpage/gaoptoout/. 


By using this site, you represent that you are at least the age of majority in your state of residence. When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. 

We do not market to children under the age of 13 years old. 


We reserve the right to modify this privacy policy at any time, so please review it regularly. Changes and clarifications will take effect immediately upon publishing on our website. If we make changes to this policy, we will notify you here that it has been updated.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or if you simply want more information please contact us at: pacificnaturalveterinary@charter.net or by mail at: Pacific Natural Veterinary Products 2149 Cascade Ave, Suite #106A, Hood River, OR, 97031, USA.